Automated Call Distribution

InDepth and inDepth+ are Windows-based Management Information Systems. These ACD/MIS systems offer real-time statistics and reports on ACD group traffic patterns and usage. InDepth and inDepth+ are an extensive set of user-configurable Real Time Windows and Reporter subsystems. InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers many options for managing your calls.

Real Time Status Window
This window displays ACD agent status, state and connection state.
Real Time Statistics Window
The statistics window provides a visual performance summary for lines, agents and ACD Groups.
Call Queue and Wait Time Windows
These windows show the number of calls in queue, the longest wait time, as well as the number of calls answered and abandoned.
Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic display of real-time statistics and messages.
Reporter
ACD administrators can create fully-configurable reports for display and printing. Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications. InDepth provides a single real-time screen template and up to seven reports for tracking data. InDepth includes ACD/MIS features like Report View/Print and Audible/Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support.
The inView LAN Wallboard Software provides an agent's desktop PC with ACD/MIS wallboard capability. InView software is installed on an agent's PC, which is then connected via LAN to the inDepth computer. This allows the agent's PC to display real-time ACD group activity in an on-screen PC wallboard.
The inDepth+ Sub-Supervisor extends all of the capabilities of the inDepth+ computer to a second, networked PC. This provides all the inDepth+ capabilities to a second supervisor without having to install a second inDepth+ system.